At Xenia Furs & Leathers, customer satisfaction is important to us. Please read our exchange policy carefully before making a purchase.
We accept exchanges within 14 days from the date of delivery.
To be eligible for an exchange, the item must:
We reserve the right to refuse an exchange if the returned item does not meet the above conditions.
We do not offer refunds or cash returns for any products purchased through our online store.
Customers may exchange eligible items for another product of equal or greater value (with payment of any price difference).
All shipping costs related to exchanges, including return shipping and reshipping of the exchanged item, are the responsibility of the customer.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged during transit.
If you have any questions regarding an exchange, please contact us before sending your item back.
Xenia Furs & Leathers
